KEN BARLOW
Resume Page - Leading Digital & AI Strategies for Local Government
My LATEST RESUME
I am seeking a strategic technology solutions position in which I can leverage my 25+ years experience leading successful GovTech initiatives.
In my role as Chief Solutions Officer and Co-Founder of eGov Strategies, I worked with customers to implement our solutions and led product strategy. I created processes and led rollout for various aspects of the business: strategic product planning and product prioritization; onboarding and implementation of website design & management software and integrated payments; training deliverables and training delivery; regression testing & quality assurance; and customer support and retention.
I am a motivated solutions architect – comfortable with Agile & Waterfall project management – and I am very results-focused.
MY APPROACH
I have a track record of taking on challenging missions and completing them. A secret to my success has been to 1) build a strategic model and 2) use it to guide tasks to keep you on track and enable you to accomplish the mission. A model gives you both an operational framework – and a way to express the goals both internally and externally.
DIGITAL& AI SERVICES
This flyer, adapted from my July 2025 TN Municipal League brochure, highlights my experience and approach to building a first-class Digital & AI initiative for cities and counties.
2023-26 Initiatives
Following the acquisition of eGov Strategies in 2020, I remained with the successor organization (CORE) for about 20 months. As the company’s strategic direction moved away from being a comprehensive digital government platform, I transitioned in the middle of 2022 so I could focus more on personal interests and a broader look at e-government solutions.
I expanded my data analytics expertise through a Data Science certification program affiliated with IBM. With that, I completed an indepedent study effort using Tableau to product a couple of government-focused, data-driven reports, including a 2024 review of 20 data-driven US cities and their use of innovation and analytics.
In 2024, I discovered low-code development and began prototyping AI-enabled government information tools in conjunction with some potential partners. My focus – and continued interest – is on improving how residents access PDF documents to work around some of the inherent ADA-compliant issues that they have, and how users can quickly reach the right actionable results in a city website more quickly.
AI Projects
GovTrakr Digital Dashboards – utilized an AI-process to create digital dashboard solutions for tracking a local government’s Digital & AI inititaives. The AI City Best Practices is one example.
GovFetchr AI Summaries – created a software portal w/ secure login that utilzes the Open AI API to create AI summaries for collections of documents like government agenda packets. (Python + Open AI). Makes content from PDF libraries ADA-compliant and mobile-friendly.
GovAI Chat – uses a Retrieval-Augmented Generation (RAG) engine to analyze government documents, enabling residents to chat with their city or ask questions about ordinances and policies.
DATA ANALYTICS
My professional career includes 15 years as the lead financial analyst for the eGov Enterpreise Payment Portal, a software solution that powered more than $1.5 billion in online, IVR and OTC payments for state and local governments nationwide.
More recently, I honed my Tableau skills in several areas including several efforts that were related to the data-driven initaitives of cities.
TECHNOLOGY
I bring a well-rounded background that includes 25+ years leading product management for successful software initiatives.
I have also led teams and delivered services myself in the areas of software implementation (agile and waterfall), sales engineering, training, customer support and customer success – with deep experience guiding projects from concept to completion.
MARKETING
I created and led marketing for two initiatives from the beginning – and each became successful leveraging “startup” budgets.
IndyGov.org was recognized as a top government website at the end of 1990s and eGov Strategies was acquired by a Silicon Valley-based VC in 2020.